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PAINWeek’s Favorite EMR. See Why Pain Clinics Choose Us →

PAINWeek’s Favorite EMR.
See Why Pain Clinics Choose Us →

Signs It’s Time to Change or Update Your EMR

When to change EMR system

Choosing the right EMR/EHR software is crucial to maintaining both the quality of care you provide to your patients and the financial health of your practice. With constantly evolving reporting guidelines and payment structures from CMS, some EMR systems struggle to keep up with certification requirements, while others stay ahead and adapt quickly.

If you’ve been feeling uncertain or dissatisfied with your current EMR/EHR system, your concerns may be justified. Knowing when to change the EMR system is key to ensuring your practice runs smoothly and remains compliant. If you’re encountering any of the following challenges outlined below, it may be time to consider moving on from your existing EHR.

1. The EMR Doesn’t Meet Your Practice’s Needs

If your current EMR doesn’t meet the specific needs of your practice or does not improve administrative workflow, sticking with this system will only hold your practice back. It won’t matter the amount of training your staff has completed, if the software doesn’t have what you need, it’s not a good fit.

When searching for a new EHR, involve all individuals who will actively use the system. Note what you’re missing from your current software, what you need, as well as what you want. Having this information at hand when comparing EMRs will help you make a more informed decision.

2. Working With Customer Service is Frustrating

Low-quality customer service can make you dread working with your EMR provider. Without proper training and support, you and your staff may become frustrated and find it difficult to use your EMR, resulting in lost time and greater inefficiency experienced than when using paper records.

At 1st Providers Choice, customer service is our number one focus. We offer U.S.-based customer support and EMR training to customers in all 50 states. We help your practice get started with your new EMR as well as continue to help you and your staff maximize efficiency down the road.  

3. Updates Don’t Happen

EMR should be updated frequently with new features and interfaces in order to improve your experience as a user, to continue to improve workflow, and to help your practice maximize revenue.

If your EMR software’s manufacturer hasn’t been providing you with relevant updates, consider switching to a cloud and web-based EMR service that provides automatic updates without disrupting your practice’s workflow.

4. Your EMR Isn’t Convenient

Technology should be convenient and help streamline tasks. If your EMR is costing your administrative staff time, it’s costing you money and time with your patients. A technologically relevant EMR system will allow you to share data with your practice management software and your e-prescribing system as well as offer you flexibility and convenience by allowing you to access information from a mobile device, such as a tablet.

5. New Fees Keep You on Your Toes

The price tag associated with implementing EMR can be high. However, choosing a more economic software might implicate unexplained, extra costs down the road. If new features or updates come with high fees, you might want to consider changing your EMR provider.

Is It Time to Cut Ties With Your EMR?

Are you ready to explore your options? 1st Providers Choice offers specialty-specific EMR to streamline your operation. Contact us online or call us at 480-782-1116 to request a free demonstration of our fully certified EMR & practice management software.

This article is reviewed by Jason Keele, a healthcare technology expert with extensive experience in electronic health records (EHR), practice management solutions, and digital health innovations. With over 42 years of industry expertise, he specializes in optimizing healthcare workflows and enhancing patient care through technology.

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