While the electronic health record (EHR) was originally perceived as a provider-side innovation — a means for healthcare teams to better coordinate and manage patient care — it has become an indispensable tool for driving patient engagement. No longer just a data tracking solution, the EHR is a key launching point for improving patient-provider interaction and creating a collaborative care model.
1. Access to health records gets patients using your portal.
Patient portals have become the hub for increasing patient engagement. However, providers find that once they implement a portal solution, they are still faced with the challenge of getting patients to use it. Often, the first time a patient logs in to the portal will be to access test results from a recent visit. Once there, it’s easy to explore other parts of his or her EHR, along with other portal features that boost engagement, like prescription and appointment reminders, educational materials, and easy communication with physicians. You can also take advantage of numerous opportunities to promote your patient portal while the patient is in the office.