Top 8 Tools to Shorten Waiting Times in Your Clinic

Posted by on

patient waiting


Longer waiting times can affect patient care and trust. Not only does this negatively affect patient outcomes in your clinic, but it also disrupts the flow of treatment and care for your patients. 

In recent years, the concept of patient satisfaction has become an essential component in evaluating the delivery and efficiency of care. Patient satisfaction is a performance indicator that measures the extent to which a patient is content and satisfied with the level of care provided by your clinic.

Top 8 Tools to Improve Wait Times in Your Clinic.

You strive to decrease patient waiting times in your clinic to ensure patient satisfaction. Fortunately, numerous healthcare technology solutions can help improve wait times in clinics.

1. Centralized Appointment Scheduling

A patient’s tardiness or absence from an appointment can cause your clinic widespread daily delays. A centralized appointment scheduling tool is what you need to reduce overdue fees and shorter wait times for patients. Your clinic and your patients should have no trouble using this tool.

2. Digital Patient Intake

You want to reduce patient wait times, boost intake efficiency, and boost workflow productivity. In this regard, a digital patient intake is now a necessary tool for your practice. Using this handy tool, your patients can save time in the waiting room by filling out the required paperwork in their homes


Also, this is a better way to collect patient data because it eliminates the need for recording. With EHR or electronic health record inclusion, this information goes straight into their chart so their provider can use it.

3. Chatbot Technology

Your patient-in-waiting would love this technology. It will help reduce your patient wait times with the help of a phone, chatbot, and messaging system at your practice. Sending images, videos, and interactive responses to your patients is a breeze with this helpful tool.

It provides an automated service that assists patients with everything from pre-procedure preparation to the day of the procedure and beyond, including recovery. With electronic technology and constant text updates, this tool eradicates lost calls, elevator music, and long wait times. 

4. Data-Driven Modeling Solutions

To decrease patient wait times, you and your staff spend significant time understanding patient data and figuring out ways to optimize time. Patients’ interactions with the system, from when they first enter the building to when they leave after using lab services or the pharmacy, are all potential points for improvement.

Your clinic can get a clearer picture of the outcomes and impacts of its services with the help of data-driven modeling. You can better gauge patients’ wait times if they have a firm grasp on variables like patient arrival time, hospital utilization capacity, and supply and demand fluctuations. 

5. Queue Management Solution

To improve patient wait times and satisfaction, a queue management system is an effective solution. This tool minimizes patient wait times and increases patient volume in your clinic. This can make a digital waiting area more comfortable for patients and eliminate the waiting room method.

Patients can check in on their way to your clinic and then wait in the lobby using their mobile devices. With this software, you can keep tabs on who has checked in, what they need to do before an appointment, and when the patient should arrive at the clinic. Also, this tool enhances your patients waiting experience while also helping to promote a secure public area.

6. Self-check-in Options

When your patients have to check in manually, it causes them to wait longer and your front desk to become overwhelmed. Avoid letting your professional standards slip. Make use of self-service check-in to speed up the procedure.

It easily allows your patients to check themselves in using tablets in your clinic with this user-friendly app. Thanks to this tool, there will be lesser time for your patients to wait around and more time for the front desk to focus on other duties. Check-in times can be sped up, so there’s no reason to wait around.

Aside from the Self-service check-in, your patients will also benefit from the following when you use this tool:


  • Update Patient Records – Save time by letting patients manage their information updates.


  • See Bills and Pay Them – Patients should be able to look up their bills online and make payments without visiting the cashier’s desk.


7. Remote Patient Self-Scheduling System


Digital tools such as Patient Self-Scheduling let your patients avoid waiting in line to make follow-up appointments. It will also take away the effort to schedule the healthcare service you will provide in person. Self-scheduling is easy to use and can be done remotely since it can be done online.

8. Online Prior Authorization Forms 

Before the health insurance company pays for prescribed medicine or services given to a patient, you must first get their authorization. Getting the patient’s insurance company for prior approval will require many phone calls, faxes, or paperwork. 

But the online prior authorization system makes it easier for your patients to get their needed medicines and healthcare service, saving them time and money. Your patients won’t need to undertake a lengthy process.

This will be replaced by a simple online request sent straight to the insurance company. If the proposed service is not approved, it will save you time and effort. Also, patients no longer have to fill out paper forms since specific prior authorization queries are automatically sent to your EHR based on the patient’s data.


Providing you with the Best.

 For your healthcare practice, choose only the best!

1st Providers Choice is familiar with our clients’ billing and Electronic Medical Records (EMR) software performance requirements and expectations. We only deliver the best EHR and billing system for medical practices. This will enable your practice to run at its best, save time, and double your income.


Contact us at (480) 782-1116 for immediate assistance or schedule a free demo with our experts TODAY.