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E-prescribing Overview: E-prescribing has been described as the solution to improved patient safety and reducing sky-rocketing medication costs. It is estimated that approximately 7,000 deaths occur each year in the United States due to medication errors. These errors are predominately due to hand-writing illegibility, wrong diagnosing, missed drug-drug or drug-allergy reactions. With approximately 3 billion prescriptions written annually, which constitutes one of the largest paper-based processes in the United States, the writing of prescriptions can be streamlined and efficient by using an e-prescribing system.

I see at least one to two additional patients per day as a result of implementing the Paperless Office system.

Dr. Jeffery Deluca
Orthopedic Surgeon

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What is e-prescribing?

E-prescribing is simply an electronic way to generate prescriptions through an automated data-entry process utilizing e-prescribing software and a transmission network which links to participating pharmacies.

Benefits of e-prescribing:

1. Improved patient safety and overall quality of care:

  • Illegibility from hand-written prescriptions is eliminated, decreasing the risk of medication errors and decreasing liability risks.
  • Warning and Alert systems are provided at the point of prescribing: It has been documented that medication errors are often the result of inadequate access to current drug reference information. E-prescribing systems can provide an overall medication management process through drug utilization review (DUR) programs. DUR programs perform checks against the patient’s current medications for drug-drug interactions, drug-allergy interactions, diagnoses, body weight, age, drug appropriateness, correct dosing; contraindications, adverse reactions, duplicate therapy alert etc. and alerts the provider if interactions are found. E-prescribing software can also include such drug reference software programs as ePocrates Rx. Pro and the PDR.
  • Access to patient’s medical history. Knowing the patient’s medical history at the time of prescribing can serve as an alert to drug inappropriateness.

2) Reduces or eliminates phone calls and call-backs to pharmacies.

Physician offices receive over 150 million call-backs from pharmacies with questions, clarifications and refill requests. According to HIMSS article on e-prescribing under Topics and Tools at their website ( almost 30 percent of the 3 billion prescriptions written annually require a call backs. This equals 900 million prescription-related telephone calls annually1. Medco® Health Solutions, Inc. conducted a survey in 2003 of Boston area physicians and 88 percent of those surveyed said they, or their staff, spend almost one-third of their time responding to phone calls from pharmacies regarding prescriptions. Medco reported that one practitioner in the survey indicated that in a time study of his four physician practice, the average phone call between a pharmacist and practitioner lasted eight minutes and was costing his practice more than $200 per week in wasted staff time2. These call-backs interrupt office flow and reduce productivity related to chart-pulls, re-filing charts, follow-up calls, faxing prescriptions etc.

3) Eliminates faxes to pharmacies.

4) Streamlines the refill’s requests and authorization processes.

Refill authorization from the pharmacy can be a completely automated process and refill scan usually be generated in one click. The pharmacist generates a refill request/authorization that is delivered through the network to the provider’s system, the provider then reviews the request, approves or denies the refill and the pharmacy system is immediately updated.

5) Increases patient compliance.

It is estimated that 20% of paper-based prescription orders go unfilled by the patient. E-prescribing systems expedite the filling of prescription at the pharmacy and drug literature can be printed for patients as well.

6) Improves Formulary adherence.

By checking with healthcare formularies at point-of-care, generic substitutions and generic first-line therapy choices are encouraged thus reducing patient costs.

7) Increases patient convenience by reducing patient trips to the pharmacy and reducing wait times.

8) Offers true Provider Mobility.

Full mobility can be attained when using a wireless network to write or authorize prescriptions anytime from anywhere.

9) Improves reporting ability.

Query reporting may be performed which would be impossible with a paper prescription system. Common examples of such reporting would be: finding all patients who have had a particular medication prescribed to them during a drug recall, the frequency of medication prescribed by certain providers etc..

The Physician’s Paperless Office®is an innovative electronic medical records system designed to help physician practices improve quality of care, reduce risk, cut costs, and increase revenues. Appropriate for any sized medical practice—from a small, solo practice to a large, multi-provider/multi-location group—this feature-rich system allows you to create and maintain complete medical records faster and more efficiently than ever before.

Users can customize virtually any component of paperless—such as templates, documents, workflow and data fields—promoting physician acceptance and greater investment protection. Paperless Office’s Windows-based system, coupled with its check boxes and pick-lists, makes learning the system easy.

Paperless Office automatically creates documents and letters, manages prescriptions and images, and provides patient education printouts. This comprehensive system interfaces with labs and pharmacies, enabling providers to coordinate care beyond the examination room.

Features Unique to The Physician’s Paperless Office:

  • Fast and easy daily notes entry with check box, touch screen, voice enabled or stylus/digitizer pen
  • Fully voice enabled for Dictation of notes (save thousands $ on transcription fees)
  • Procedure Codes & Diagnosis Codes are automatically pushed into the billing system
  • Scan Forms, Documents, X-Rays, Images & Insurance cards directly into the electronic chart
  • The forms generator extracts the patient’s data from the files and transfers the information onto the forms for you.
  • Lab Interface – Order Lab work and tests, automatic delinquency report, receive the lab results back electronically and deposits the report into the patients chart.
  • Prescription generator – prints it for the patient and faxes it directly to the pharmacy
  • Inventory system tracks Medications and supplies inventory
  • Medication alert
  • Synchronization allows you to take a mobile computer away from the network and gives you the ability to see patients and create medical charts in hospitals, nursing home, at home, other clinics on your laptop or other mobile PC.

The Physician’s Paperless Office® will improve the productivity of your office by:

  • Reducing the cost of filing by 90%
  • Improving quality and accessibility of patient information
  • Allowing you to record patient encounters faster and with less effort
  • Allowing you to generate patient notes with the internal template system – All notes will be HIPAA compliant
  • Reducing the cost of internal communication
  • Allowing you to access patient information from office, home or portable laptop – any time
  • Allowing you to complete documentation as the patient leaves

To request more information – click here or call (480) 782-1116.

The prescription system is so easy to use and pharmacies appreciate the clarity of the script.

Dr. Doherty
Neurological Surgeon

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