Online Patient Portal for EMRs

Connect with your patients online through a secure, EMR-integrated patient portal.

With the healthcare industry’s push toward more patient-centered care and the EHR Incentive Program encouraging patient engagement, the need for online patient portal software is growing. Add to this the fact that patients are increasingly turning to the Internet for medical information, and the case for implementing an online portal is strong.

IMS’ online healthcare portal is a completely integrated solution that brings healthcare professionals and patients together. Our online portal allows patients to access their personal health record from anywhere, through any Internet-connected device. Through the portal, patients can update their personal information and complete necessary health forms before visiting the doctor. This not only helps reduce waiting times for patients, but it allows staff to make better use of their time.

Online Healthcare Portal Features:

  • Secure, password-protected access
  • Online patient registration
  • Ability to view and request appointments
  • Prescription refill request
  • Visit summaries & medication history
  • Online bill pay
  • Patient education resources
  • Secure patient messaging system

Healthcare Portal Benefits:

  • Full integration with EMR/PM systems
  • Reduces clerical and administrative work
  • Increases patient engagement and satisfaction
  • Eliminates data entry errors
  • Improves productivity and office management
  • Increases collections
  • Streamlines patient-physician communication
  • Improves safety and compliance

Patient Intake Forms: Avoid long waiting times at check-in while patients fill out intake and registration forms and front desk staff enters the data in the EMR. With our online healthcare portal, patients can take care of paperwork on their own time before stepping foot in your office. This not only lightens staff workload but reduces data entry errors as well.

Appointment Requests: Patients appreciate online self-service options that don’t require them making a phone call. Through our online portal, patients can request appointments quickly, easily, and at their own convenience. This saves time for the patient and for your employees too.

Medication Refill Requests: Instead of patients having to call your office for prescription refills and then employees having to call the refill in to the patient’s pharmacy, requests for medication refills can be submitted through your practice’s online portal. Submitting refill requests this way is more convenient for patients and allows doctors and staff to use their time more productively.

Referral Requests: In order for insurance companies to cover specialist services, it is often necessary for patients to obtain a referral from their primary care physician. The referral request feature in our online healthcare portal allows patients to bypass unnecessary doctor’s office visits and phone calls by requesting referral authorizations online. If the physician feels a visit is necessary, the patient can be contacted for an appointment. Otherwise, the doctor can authorize the referral through the portal or EMR and send it to the patient electronically.

Online Bill Pay: Get paid faster and reduce staff workload through our online bill pay feature. Patients can view their statements, make payments, and even contact you through the secure messaging system should they have questions about their bill.

Patient Portal Chief Complaint Input Screen

With IMS’ EMR-integrated healthcare portal, patients can enter information about their chief complaint, in addition to what their expectations are for their next appointment – and the data will be sent directly to the EMR. Patient is able to select visit chief complaint and enter details concerning this chief complaint Benefits
  • Streamline the documentation process
  • Improve accuracy of EHR data
  • Make better use of your time with patients

Patient Portal Past Medical History/Family History Input Screen

By logging into IMS' online portal new patients can enter information about their past medical history and general family history before their first appointment. They can also update this portion of their record as needed.


  • Make the registration process faster for new patients
  • Ensure your patient records are complete
  • Better understand your patients’ health

Patient Portal Past Surgical History Input Screen

On IMS' Past Surgical History input screen, patients can enter information about past surgeries and medical procedures, including the date the procedure occurred.


  • Ensure patient records are accurate & up to date
  • Prevent unnecessary duplicate tests
  • Better understand your patients' health

Patient Portal Current Medications Input Screen

From our healthcare portal's Current Medications input screen, patients can list all the medications they are taking, including over-the-counter meds, vitamin supplements, herbal products and more. They can also list the reason they are taking the medication and the dosage.


  • Know the medications your patients are taking
  • Improve accuracy and completeness of EHR data
  • Prevent drug-drug and drug-allergy interactions

Patient Portal Patient Dashboard

From the main dashboard or welcome screen in IMS' Healthcare Portal, patients can see their upcoming appointments, messages from their provider, lab results, prescriptions, and more.


  • Provide an overview of important information
  • Ensure that messages and test results are easily seen
  • Improve the patient experience

Patient Portal Patient Information Input Screen

With IMS' Healthcare Portal, patients can enter demographic information conveniently online instead of filling out paper work at your office. They can also update this data to reflect changes in address, phone number, email, employer, preferred pharmacy, and more.


  • Reduce data entry errors
  • Eliminate paper-based processes
  • Improve the patient experience

Patient Portal My Appointments Past & Future

From the My Appointments screen in IMS' Healthcare Portal, patients can request an appointment, as well as view their upcoming appointments (including the doctor's name and the date and time the visit is scheduled). Patients also have the option to cancel a scheduled appointment, in addition to viewing a history of their past office visits.


  • Streamline the appointment scheduling process
  • Reduce no-shows and last-minute cancellations
  • Make better use of staff resources

Patient Portal My Authorizations

From our online portal’s My Authorizations screen, patients can check the status of their authorizations to see another doctor. They can see the date the authorization was confirmed, the status, the insurance, the referring doctor, and even view any visit notes the doctor may have attached.


  • Eliminate paper-based processes
  • Reduce the number of phone calls from patients
  • Ensure procedures are easily pre-validated

Patient Portal My Care Plans & Patient Handouts

Using IMS’ electronic medical record software, providers can come up with a care plan for their patients and generate patient education handouts based on the selected diagnosis and condition. The care plan and handouts will automatically appear in the portal for the benefit of the patient.


  • Improve preventive care efforts
  • See better treatment outcomes
  • Increase patient involvement in their care

Patient Portal My Documents

Create a custom list of folders and subfolders to manage documents stored in each of your patients' charts. Documents can then be faxed or emailed directly from the EMR.


  • Organize documents more efficiently
  • Eliminate paper-based processes
  • Make it easy for patients to find information

Patient Portal My Immunizations

Patients do not always remember the immunizations they have received or whether they are due for another vaccination or immunization. With our healthcare portal, patients can easily view their immunization history from one single screen.


  • Improve quality of care
  • Provide a better patient experience
  • Improve preventive care efforts

Patient Portal My Insurance

Scanning patient insurance cards takes time, and having staff enter that data into your EMR can result in data entry errors. From our portal's My Insurance screen, patients can add new insurance information on their own and update that data as it changes.


  • Ensure your practice gets paid for services rendered
  • Eliminate paper-based processes
  • Improve office workflow

Patient Portal My Labs

By using our healthcare portal software, we make it easy for patients to view their lab results and medical test outcomes online without having to wait until their next appointment or call your office.


  • Make it easy for patients to access test results
  • Improve preventive care efforts
  • Meet MIPS/MACRA requirements

Patient Portal My Messages

IMS makes it easy for your patients to communicate with you securely online. From our patient portal's My Messages screen, patients can send private messages to their providers and view messages sent to them. All messaging is HIPAA compliant.


  • Reduce the number of phone calls from patients
  • Improve the patient experience
  • Provide better overall patient care

Patient Portal My Prescriptions & Refill Requests

By using IMS' online Healthcare Portal, patients can see a list of their current prescriptions, including information about how they should take each medication and how many refills they have left. For their convenience, patients can send prescription refill requests to their provider via the portal when their medication is running out.


  • Streamline prescription management
  • Increase patient satisfaction
  • Improve medication compliance