Urgent Care Patient Portal

Urgent Care Patient Portal

Connect with your patients online through a secure, EMR-integrated urgent care patient portal.

With the healthcare industry pushing towards patient-centered care, as well as the EHR Incentive Program which encourages doctors to focus on patient engagement, the need for having online urgent care patient portal software is increasing. Patients now frequently turn to Internet resources to carry out their own research, making the case for implementing a specialty specific online portal strong.

The IMS’ online urgent care patient portal is a fully integrated solution that helps ease and expedite the relationship between healthcare professionals and patients. Our online portal allows patients to access their personal health records at any time, through an Internet-connected device. Through the online urgent care portal, patients can easily update their personal information and complete integrated health forms prior to visiting their doctor. This helps to reduce waiting times, allowing both staff and patients to make better use of their time.

Online Healthcare Urgent Care Patient Portal Features:

  • Secure, password-protected access
  • Online patient registration
  • Ability to view and request appointments
  • Prescription refill request
  • Visit summaries & medication history
  • Online bill pay
  • Urgent Care patient education resources
  • Secure patient messaging system

Healthcare Urgent Care Patient Portal Benefits:

  • Full integration with EMR/PM systems
  • Reduces clerical and administrative work
  • Increases urgent care patient engagement and satisfaction
  • Eliminates data entry errors
  • Improves productivity and office management
  • Increases collections
  • Streamlines patient-physician communication
  • Improves safety and compliance

Patient Intake Forms: With patients completing forms prior to entering the office, long waiting times at check-in can be avoided and front desk staff won’t need to spend time entering data into the EMR. With our online healthcare urgent care portal, patients can fill out their own paperwork before they come to the office. This helps with staff workload and also helps to reduce manual data entry errors which can occur.

Appointment Requests: Patients are grateful for online self-service features that remove the requirement for making phone calls to arrange appointments. Through the urgent care portal, patients use an online booking system to request appointments when they need them. This saves time for the patient and for staff who need to spend less time on the phone for appointment bookings.

Medication Refill Requests: As an alternative to the process of patients calling the office for prescription refills and employees then calling the refill into the patient’s pharmacy, requests for medication refills can be submitted directly through the online urgent care portal. This simple process is highly convenient for patients and allows doctors and staff to reduce the amount of administrative tasks.

Referral Requests: In order for insurance companies to cover specialist services, patients often need to collect a referral from their primary care physician. Our online healthcare urgent care portal contains a feature that allows patients to bypass doctor’s office visits or phone calls by requesting online referral authorizations. If a visit is required, the patient can be contacted for an appointment, otherwise, doctors can directly authorize referrals through the urgent care patient portal or EMR and send it to patients electronically.

Online Bill Pay: Our online bill pay feature allows you to reduce staff workload and get paid faster. Patients are able to view their urgent care statements, make payments, and even contact you through the secure messaging system should they have questions about their bill.