Urgent Care Patient Portal

Urgent Care Patient Portal

Connect with your patients online through a secure, EMR-integrated urgent care patient portal.

With the healthcare industry pushing towards patient-centered care, as well as the EHR Incentive Program which encourages doctors to focus on patient engagement, the need for having online urgent care patient portal software is increasing. Patients now frequently turn to Internet resources to carry out their own research, making the case for implementing a specialty specific online portal strong.

The IMS’ online urgent care patient portal is a fully integrated solution that helps ease and expedite the relationship between healthcare professionals and patients. Our online portal allows patients to access their personal health records at any time, through an Internet-connected device. Through the online urgent care portal, patients can easily update their personal information and complete integrated health forms prior to visiting their doctor. This helps to reduce waiting times, allowing both staff and patients to make better use of their time.

Online Healthcare Urgent Care Patient Portal Features:

  • Secure, password-protected access
  • Online patient registration
  • Ability to view and request appointments
  • Prescription refill request
  • Visit summaries & medication history
  • Online bill pay
  • Urgent Care patient education resources
  • Secure patient messaging system

Healthcare Urgent Care Patient Portal Benefits:

  • Full integration with EMR/PM systems
  • Reduces clerical and administrative work
  • Increases urgent care patient engagement and satisfaction
  • Eliminates data entry errors
  • Improves productivity and office management
  • Increases collections
  • Streamlines patient-physician communication
  • Improves safety and compliance

Patient Intake Forms: With patients completing forms prior to entering the office, long waiting times at check-in can be avoided and front desk staff won’t need to spend time entering data into the EMR. With our online healthcare urgent care portal, patients can fill out their own paperwork before they come to the office. This helps with staff workload and also helps to reduce manual data entry errors which can occur.

Appointment Requests: Patients are grateful for online self-service features that remove the requirement for making phone calls to arrange appointments. Through the urgent care portal, patients use an online booking system to request appointments when they need them. This saves time for the patient and for staff who need to spend less time on the phone for appointment bookings.

Medication Refill Requests: As an alternative to the process of patients calling the office for prescription refills and employees then calling the refill into the patient’s pharmacy, requests for medication refills can be submitted directly through the online urgent care portal. This simple process is highly convenient for patients and allows doctors and staff to reduce the amount of administrative tasks.

Referral Requests: In order for insurance companies to cover specialist services, patients often need to collect a referral from their primary care physician. Our online healthcare urgent care portal contains a feature that allows patients to bypass doctor’s office visits or phone calls by requesting online referral authorizations. If a visit is required, the patient can be contacted for an appointment, otherwise, doctors can directly authorize referrals through the urgent care patient portal or EMR and send it to patients electronically.

Online Bill Pay: Our online bill pay feature allows you to reduce staff workload and get paid faster. Patients are able to view their urgent care statements, make payments, and even contact you through the secure messaging system should they have questions about their bill.

Urgent Care Patient Portal Chief Complaint Input Screen

IMS’ EMR-integrated urgent care patient portal helps to obtain information from patients before their appointment. Patients can inform you about their chief complaint, in addition to what their expectations are for their next appointment. This data is transmitted directly to you via the EMR. From the portal, the patient can select visit chief complaint field and enter details concerning their complaint. Benefits
  • Streamline the documentation process
  • Improve accuracy of EHR data
  • Make better use of your time with urgent care patients

Urgent Care Patient Portal Current Medications Input Screen

From our healthcare urgent care patient portal’s Current Medications input screen, patients can add data on the medications they are currently taking, including over-the-counter medicines, vitamin supplements, herbal products and more. The system also has a comments section where they can list their reasons for taking the medication and the dosage. Benefits
  • Know the medications your urgent care patients are taking
  • Improve accuracy and completeness of EHR data
  • Prevent drug-drug and drug-allergy interactions

Urgent Care Patient Portal My Appointments Past & Future

The urgent care patient portal allows patients to directly request appointments online within the My Appointments screen. Patients have access to information on upcoming appointments (including their doctor’s names and dates and times of appointments). Patients also have the option to cancel appointments, in addition to viewing the history of past appointments. Benefits
  • Streamline the urgent care appointment scheduling process
  • Reduce no-shows and last-minute cancellations
  • Make better use of staff resources

Urgent Care Patient Portal My Care Plans & Patient Handouts

The urgent care patient portal software by IMS helps providers to develop better doctor-patient communications through using a fully integrated EMR system. Tailored care plans for patients can be created on the system, and patient education handouts based on specific diagnoses and conditions can be compiled. Care plans and handouts will appear on the online urgent care patient portal to give the patient access to specific information that will help them to manage their conditions. Benefits
  • Improve preventive care efforts
  • See better treatment outcomes for patients
  • Increase patient involvement in their care

Urgent Care Patient Portal My Documents

With the urgent care patient portal, you are able to create custom lists of folders and subfolders to manage documents taken from charts. Documents can be faxed or emailed to patients directly from the EMR system as they are required. Benefits
  • Organize documents more efficiently
  • Eliminate paper-based processes
  • Make it easy for urgent care patients to find information

Urgent Care Patient Portal My Insurance

Scanning patient insurance cards and entering that data in to your EMR system takes time and can result in data entry errors. From our urgent care patient portal’s My Insurance screen, urgent care patients can input their insurance information on their own and update that data as it changes. Benefits
  • Ensure your practice gets paid for services rendered
  • Eliminate paper-based processes
  • Improve office workflow

Urgent Care Patient Portal My Labs

Using our urgent care patient portal software, we make it easy for patients to view their lab results and medical test outcomes at their own convenience. By making results available online, your patients won’t have to wait until their next appointment or call your office. Benefits
  • Make it easy for urgent care patients to access test results
  • Improve preventive care efforts
  • Meet MIPS/MACRA requirements

Urgent Care Patient Portal My Messages

Our urgent care patient portal helps achieve patient empowerment by allowing them to easily communicate with you via our secure online system. From our patient portal’s My Messages screen, urgent care patients can send messages to their providers and view messages sent to them. All messaging is private, secure and HIPAA compliant. Benefits
  • Reduce the number of phone calls from patients
  • Improve the patient experience
  • Provide better overall patient care

Urgent Care Patient Portal My Prescriptions & Refill Requests

By using our urgent care patient portal, your patients can log in to see a list of their current prescriptions, as well as information about how they should take each medication and the amount of refills they have left. Patients can send prescription refill requests to their provider at their convenience via the urgent care patient portal when their medication is running out, rather than having to call in to the office. Benefits
  • Streamline prescription management
  • Increase urgent care patient satisfaction
  • Improve medication compliance

Urgent Care Patient Portal Past Medical History/Family History Input Screen

By logging into IMS’ online urgent care patient portal, patients are able to enter information about their past medical history and general family history even before their first appointment. Patients can always access this record to update it with more or new information as necessary. Benefits
  • Make the registration process faster for new urgent care patients
  • Ensure your patient records are complete
  • Better understand your patient's health

Urgent Care Patient Portal Past Surgical History Input Screen

The urgent care patient portal allows patients to enter information about medical procedures or surgeries that have previously taken place. On the IMS’ past surgical history input screen, they can also include the dates the procedures occurred. Benefits
  • Ensure patient records are accurate & up-to-date
  • Prevent unnecessary duplicate tests
  • Better understand your patient's health

Urgent Care Patient Portal Patient Dashboard

The urgent care patient portal includes a summary of all patient information stored within the EMR in the form of a Patient Dashboard. Urgent care specialists may view data such as demographics, issues, medications, and more, all organized within the dashboard. Benefits
  • Provide an overview of important patient information
  • Ensure that messages and test results are easily seen
  • Improve the patient experience

Urgent Care Patient Portal Patient Information Input Screen

With the urgent care patient portal, patients have an online facility to enter their demographic information in advance of their appointment, instead of filling out paperwork when they arrive at your office. They can also update this data such as address information, their phone number, email address, employer, preferred pharmacy, and more, as and when changes occur. Benefits
  • Reduce data entry errors
  • Eliminate paper-based processes
  • Improve the urgent care patient experience

Urgent Care Patient Portal Patient Photos

When patients are experiencing any pain, they can take photographs and upload images into the Urgent Care Patient Portal. By documenting and share with their urgent care physician, they can easily illustrate their conditions and the physician can then document directly on the image showing the pain scale, pain radiation, and areas of pain. Benefits
  • Easily see and document areas of pain
  • Show urgent care patient progress over a period of time
  • Compare patient progress visually