Mental Health Patient Portal

Mental Health Patient Portal

Connect with your patients online through a secure, EMR-integrated mental health patient portal.

With the EHR Incentive Program now in place and a focus towards providing patient-centered care, the requirement for clinics to have online mental health patient portal software is growing. Patients are now looking to the Internet for medical information and resources, increasing the need for clinics to have a specialty specific online portal.

The IMS’ mental health patient portal is an integrated online solution that helps the relationship between healthcare professionals and patients. The online portal allows patients to access personal health records from anywhere, through their Internet-connected devices. Through the mental health portal, patients are able to update their personal information and to fill out health forms prior to visiting their doctor. This not only helps to reduce patient wait times, but it also helps staff to make better use of their time, rather than spending time on administrative tasks that can be prior to the patient coming to the clinic.

Online Mental Health Patient Portal Features:

  • Secure, password-protected access
  • Online patient registration
  • Ability to view and request appointments
  • Prescription refill request
  • Visit summaries and medication history
  • Online bill pay
  • Mental Health patient education resources
  • Secure patient messaging system

Healthcare Mental Health Patient Portal Benefits:

  • Full integration with EMR/PM systems
  • Reduces clerical and administrative work
  • Increases mental health patient engagement and satisfaction
  • Eliminates data entry errors
  • Improves productivity and office management
  • Increases collections
  • Streamlines patient-physician communication
  • Improves safety and compliance

Patient Intake Forms: Help to reduce wait times while patients fill out intake and registration forms at the front desk, and staff enter the data into the EMR. With our online mental health portal, patients can fill out the paperwork before coming to the doctor’s office. This helps to reduce the workload for staff and can also help to minimize data entry errors.

Appointment Requests: Increasingly patients look to book appointments online rather than by phone. Through our online mental health portal, patients can request appointments online quickly and at their own convenience. This saves time for the patient and for employees receiving appointment requests by phone.

Medication Refill Requests: Instead of patients calling in to the office for prescription refills and employees calling the refill into the patient’s pharmacy, requests for medication refills can be submitted through the online mental health portal. Submitting refill requests through the mental health portal is more convenient for patients, and allows staff to use their time more productively.

Referral Requests: Insurance companies often need a patient to obtain a referral from their primary care doctor in order to cover specialist services. Our online mental health portal contains a referral request feature that allows patients to bypass doctor’s office visits and phone calls by requesting referral authorizations online. If the doctor feels that a visit is necessary prior to the referral, the patient can easily be contacted for an appointment. Otherwise, the doctor may authorize the referral through the mental health patient portal or EMR and send it to the patient electronically.

Online Bill Pay: Get paid quickly and reduce the administrative workload for staff through our online bill pay feature. Patients can view statements, make payments, and even contact you through the secure messaging system should they have any questions about their mental health bill.

Mental Health Patient Portal Chief Complaint Input Screen

IMS’ EMR-integrated mental health patient portal helps improve the patient experience as patients can enter information about their chief complaint, in addition to what their expectations are for their next appointment prior to visiting your office. The data is sent directly to your EMR so that you have up-to-date information. From the portal itself, the patient can select visit chief complaint field and enter details concerning their complaint. Benefits
  • Streamline the documentation process
  • Improve the accuracy of EHR data
  • Make better use of your and your staff’s time with mental health patients

Mental Health Patient Portal Current Medications Input Screen

The Current Medications input screen on IMS’ mental health patient portal, allows patients to inform you of the list of medications that they currently take. The system contains options which include over-the-counter medicines, vitamin supplements, herbal products and more. The system also features a section in which patients can add comments to explain their reasons for taking the medication and the dosage they are taking. Benefits
  • Be informed about the medications your mental health patients are taking
  • Improve accuracy and completeness of EHR data
  • Prevent drug-drug and drug-allergy interactions

Mental Health Patient Portal My Appointments Past & Future

From the My Appointments screen in the IMS mental health patient portal, patients can request appointments, as well as view their upcoming appointments (including the name of the doctor that they will have the appointment with, as well as the date and time of the visit). Patients also have the option to cancel scheduled appointments, in addition to viewing the history of their past office visits. Benefits
  • Streamline the mental health appointment scheduling process
  • Reduce no-shows and last-minute cancellations
  • Make better use of staff resources

Mental Health Patient Portal My Care Plans & Patient Handouts

IMS’ EMR-integrated mental health patient portal, provides a section in which you can create a specific care plan for your patients. You can also generate handouts which educate patients on certain diagnoses and condition. Care plans and handouts can be programed to automatically appear in the mental health patient portal for the benefit of patients. Benefits
  • Improve preventive care efforts
  • See better treatment outcomes
  • Increase patient involvement in their care

Mental Health Patient Portal My Documents

The mental health patient portal enables doctors to create custom lists of folders and subfolders within the integrated system. This helps with the organization of information contained in documents stored within patients’ charts. Staff are able to email patients directly from the EMR system or print and fax documents. Benefits
  • Organize documents efficiently
  • Eliminate paper-based processes
  • Make it simple for mental health patients to access information

Mental Health Patient Portal My Insurance

Scanning patient insurance cards takes valuable staff time, and can result in data entry errors through staff rushing to enter details at the time of the patient’s appointment. From our mental health patient portal’s My Insurance screen, mental health patients can add insurance information in their own time and update data as it changes. Benefits
  • Ensure your practice gets paid for services rendered
  • Eliminate paper-based processes
  • Improve office workflow

Mental Health Patient Portal My Labs

Using our EMR integrated mental health patient portal software, we make it simple for patients to access their medical information. They can view their lab results and medical test outcomes online without having to wait until their next appointment or call your office. Benefits
  • Make it easy for mental health patients to access test results
  • Improve preventive care efforts
  • Meet MIPS/MACRA requirements

Mental Health Patient Portal My Messages

From our secure mental health patient portal you can easily communicate with your patients online. From the My Messages screen on patient portal, mental health patients can send private messages to their providers and view messages sent to them. All messaging is secure and HIPAA compliant. Benefits
  • Reduce the number of phone calls from patients
  • Improve the patient experience
  • Provide better overall patient care

Mental Health Patient Portal My Prescriptions & Refill Requests

By using our mental health patient portal, information including lists of current prescriptions, how patients should take each medication, and how many refills they have left is all available for patients. For their convenience, patients can send prescription refill requests to their provider via the mental health patient portal when their medication is running out. Benefits
  • Streamline prescription management
  • Increase mental health patient satisfaction
  • Improve medication compliance

Mental Health Patient Portal Past Medical History/Family History Input Screen

By logging into IMS’ online mental health patient portal, patients are able to enter information about their past medical history and general family history even before they attend their first appointment, saving your staff time taking medical details on the day. Over time, patients can also update this portion of their record to make sure their information is always up-to-date. Benefits
  • Make the registration process faster for new mental health patients
  • Ensure your patient records are complete
  • Better understand your patient's health

Mental Health Patient Portal Past Surgical History Input Screen

Our mental health patient portal allows patients can enter information about past surgeries and medical procedures. Using the IMS’ past surgical history input screen they can include the dates the procedures occurred. Benefits
  • Ensure patient records are accurate & up-to-date
  • Prevent unnecessary duplicate tests
  • Better understand your patient's health

Mental Health Patient Portal Patient Dashboard

The mental health patient portal includes a Patient Dashboard, which offers a summary of all of the patient information stored within your EMR. The dashboard allows mental health specialists to view data such as demographics, issues, medications, and more information at a glance. Benefits
  • Provide an overview of important patient information
  • Ensure that messages and test results are easily seen
  • Improve the patient experience

Mental Health Patient Portal Patient Information Input Screen

The mental health patient portal helps to reduce patient and staff time spent on paperwork. Patients can enter their demographic information conveniently online instead of filling out paperwork when they arrive at your office for their appointment. They can also update the data at a time convenient to them, to change their address, phone number, email, employer, preferred pharmacy, and more. Benefits
  • Reduce data entry errors
  • Eliminate paper-based processes
  • Improve the mental health patient experience

Mental Health Patient Portal Patient Photos

When patients are experiencing any symptoms of their complaint, they are able to upload images taken into the Mental Health Patient Portal to document and share with their physician. The mental health physician is able to document directly on the image showing the pain scale, pain radiation, and areas of pain. Benefits
  • Easily see and document areas of pain
  • Show mental health patient progress over a period of time
  • Compare patient progress visually